REFUND POLICY

policy purpose & applicable scope

This refund and return policy formulates unified standardized after-sales rules for all men’s, women’s, and kids’ footwear products sold in our store, covering return application conditions, product qualification standards, refund processing procedures, and dispute resolution basis. This policy is applicable to all global customers, effectively protecting consumers’ legitimate shopping rights and ensuring that all after-sales processing is fair, transparent, and standardized.

30-day valid global return window

All official website orders enjoy a 30-day global unified return protection period, which is accurately calculated from the official delivery date of the parcel. Customers who encounter product quality problems, transportation damage, or order errors can submit formal return and refund applications within this valid cycle to obtain official after-sales protection. All return rights are consistent for promotional discounted products and full-price products.

returnable product qualification standards

All returned footwear must remain completely unused, unwashed, free of wear marks, dirt, scratches, and artificial damage. The original shoe box, packaging accessories, labels, and protective films must be fully intact and complete. Products that have been worn outdoors, artificially damaged, improperly cleaned, or disassembled without authorization will not meet return qualification standards and cannot be processed for return and refund.

eligible refund & replacement scenarios

We provide formal full refund, partial refund, and free replacement services for verified objective problems such as factory production defects, uneven stitching, sole quality problems, transportation extrusion damage, incorrect delivery styles or sizes, and missing accessories. We fully undertake after-sales responsibility for all quality problems and order errors caused by our own production and shipment links.

required evidence for after-sales application

When applying for returns and refunds due to product quality problems or transportation damage, customers need to provide clear real photos and videos of the problematic parts, including upper details, sole conditions, packaging damage, and complete parcel appearance. Our after-sales team will conduct objective and fair verification and evaluation according to the actual situation to formulate the most reasonable solution.

standard refund processing cycle

After the returned products arrive at our official warehouse and pass comprehensive manual inspection and quality verification by the after-sales team, we will complete all review, confirmation, auditing, and fund release work within 5 to 10 business days. The entire refund process is standardized and transparent to ensure efficient processing of every customer’s after-sales application.

unified usd refund settlement rule

All refund amounts are strictly calculated according to the original US dollar payment amount of the customer’s order and will be returned to the original payment channel. The final arrival time of funds depends on the processing cycle and system rules of the customer’s bank or payment platform. We do not arbitrarily deduct any refund amount without valid reasons.

equal after-sales protection for promotional orders

All footwear products purchased during the summer carnival site-wide discount activity enjoy exactly the same 30-day return protection and quality after-sales guarantee as full-price products. Participating in preferential promotions will not reduce product quality standards and consumer after-sales rights, ensuring that every customer can shop with confidence during the discount period.

non-returnable situation specification

Returns caused purely by personal subjective preferences, such as dislike of style, inappropriate matching, personal size selection error, and subjective dissatisfaction with color without objective quality defects, are not supported. This rule conforms to the international retail industry standards for footwear products and standardized after-sales specifications.

policy update & dispute resolution basis

We reserve the right to appropriately adjust and optimize policy clauses in accordance with US consumer protection laws, international cross-border e-commerce regulations, and footwear industry retail norms. All after-sales disputes will be resolved based on the latest officially released policy version to ensure the fairness and rationality of dispute handling.