SHIPPING POLICY

policy scope & applicable rules

This shipping policy applies to all men’s, women’s, and children’s footwear products purchased on our official website, covering all order processing, product packaging, global cross-border transportation, logistics tracking, and abnormal parcel processing standards. The policy serves all global customers equally without regional discrimination, ensuring that every shopper enjoys consistent and standardized shipping service rules and rights.

free worldwide shipping official guarantee

We provide permanent free worldwide shipping for all sitewide products with no minimum spending threshold and no hidden fees of any kind. All casual shoes, fashion boots, outdoor footwear, and kids’ styles fully qualify for free international delivery. No handling fees, checkout surcharges, or regional additional logistics costs will be charged during the entire shopping process, bringing the most cost-effective shopping experience for global customers during our summer carnival promotion and daily shopping periods.

unified us dollar settlement standard

All transactions on our official website are uniformly settled in US dollars. All product prices displayed on the page only include the product’s own value, without any additional logistics fees, exchange difference fees, or service fees. The entire pricing system is completely transparent, allowing every customer to clearly understand all order costs before payment and avoid any hidden consumption risks.

standard order processing & preparation cycle

After your order payment is successfully confirmed, our professional warehouse team will complete order information verification, product integrity inspection, size rechecking, dust-proof and shockproof professional packaging, and shipment arrangement within 1 to 3 business days. We use specialized shoe packaging materials to effectively prevent extrusion deformation, upper scratches, and sole wear during long-distance cross-border transportation, ensuring that every pair of footwear delivered to customers is intact and brand new.

global unified estimated delivery time

For all international cross-border orders, we adopt a unified global estimated delivery cycle of 6 to 12 business days. Due to the long-distance characteristics of international logistics and differences in local customs efficiency in different countries, the actual arrival time will be slightly floating based on objective factors. This unified delivery standard ensures that all global customers enjoy equal logistics service quality and delivery efficiency.

real-time logistics tracking service

After your order is successfully shipped, the system will automatically generate an exclusive real-time tracking number and send it to your reserved email address. You can check the latest transportation status, transit progress, customs clearance situation, and final delivery information online at any time throughout the entire logistics process, realizing full transparent tracking of orders.

objective uncontrollable delay factors

Cross-border logistics transportation may encounter unavoidable objective delays, including local customs clearance inspection delays, international public holidays, extreme summer weather changes, regional logistics system adjustments, and third-party carrier schedule fluctuations. These uncontrollable external factors may cause the actual delivery time to be slightly longer than the estimated cycle, which belongs to the normal situation of international logistics.

delivery delay liability statement

All displayed delivery cycles are only accurate estimated reference values. We cannot bear legal responsibility for parcel delays, transportation stagnation, or status changes caused by external uncontrollable objective factors. All logistics services are implemented in strict accordance with international cross-border e-commerce logistics standards.

customer customs clearance & duty responsibilities

Customers are required to abide by the local commodity import regulations and customs policies of their destination country. All import duties, tariffs, customs clearance processing fees, and related procedural expenses generated during cross-border transportation shall be independently borne by the purchaser. Our free shipping service only covers international transportation fees and does not include any local import tax costs.

logistics abnormality after-sales support

Our professional logistics team will continuously track the transportation status of all global orders. For rare abnormal situations such as package damage, missing accessories, logistics stagnation, and lost parcels within the policy scope, we will actively provide official supporting documents and targeted solutions to assist customers in solving logistics problems efficiently.